Oracle Announces Integration of Oracle CRM On Demand with Partner InQuira's Web Self-Service Applications Available On Demand

Tuesday Sep 8th 2009 by DatabaseJournal.com Staff

Enables consistent answers to customer inquiries across all communications channels.

[From Oracle Corp.]

Today Oracle announced the availability of an integration combining the capabilities of Oracle CRM On Demand with InQuira’s On Demand Web self-service applications.

The integrated, on demand service solution enables customers to go seamlessly from self-service to live agent-assisted service. Service agents receive overall view of customer issues and actions taken, providing a consistent experience across Web, phone and community-based channels.

The article continues at http://www.oracle.com/us/corporate/press/032822

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