How to get more from Oracle tech support

Monday Mar 23rd 2009 by DatabaseJournal.com Staff

Expert consultant Don Burleson offers tips for getting more from Oracle tech support and argues that using a third party support provider lowers costs and increases service.

[From Search Oracle]

Depending on your licensing agreement and level of Oracle support, you could be paying tens of thousands of dollars a year for Oracle support. Many managers misunderstand the scope of Oracle tech support, what's included, and what is not.

The article continues at http://searchoracle.techtarget.com/news/column/0,294698,sid41_gci1351260,00.html

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