How to get more from Oracle tech support

Monday Mar 23rd 2009 by DatabaseJournal.com Staff
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Expert consultant Don Burleson offers tips for getting more from Oracle tech support and argues that using a third party support provider lowers costs and increases service.

[From Search Oracle]

Depending on your licensing agreement and level of Oracle support, you could be paying tens of thousands of dollars a year for Oracle support. Many managers misunderstand the scope of Oracle tech support, what's included, and what is not.

The article continues at http://searchoracle.techtarget.com/news/column/0,294698,sid41_gci1351260,00.html

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