Oracle users demand better support

Monday Dec 10th 2007 by DatabaseJournal.com Staff
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Software's good - but customer service needs to step up...

[From silicon.com]

Oracle customers want better product support through improved call centres and more information about services.

Ronan Miles, chairman of the UK Oracle User Group, told silicon.com: "Areas of issue are in the support sphere. What we want to do with Oracle is identify the issues."

The article continues at http://management.silicon.com/itpro/0,39024675,39169412,00.htm

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