ITSM & Teamwork Run Data Centers Better

Thursday Jun 8th 2006 by DatabaseJournal.com Staff
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To get the most from your data center requires teamwork, writes ITSM Watch guest columnist Sean Nicholson of Aperture.

[From ITSMWatch]

In the last few years, standards for data center technology have been refined and improved to the point where data center managers target 99.999% “uptime” for the servers and storage needed to run enterprise systems.

Such improvement is expensive and, with humans involved, ever-increasing complexity of data center technology pushes up the rate of human error. This puts large technology investments at the mercy of common team dynamics and the staff member with the lowest level of knowledge.

The article continues at http://www.itsmwatch.com/tech/article.phpr/3612186

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