The standard methods with which we conduct interviews broke down unexpectedly in our haste to arrange contacts for database vendor interviews. Late in December when contact was made with IBM the confirming letter outlining the structure and content of possible questions were instead taken as the list of real questions. As a result the tone of some of the questions were harsher than they might have otherwise have been. Moreover, the wording was not as precise, hence, as a result there were mis-communications between us and the responders at IBM. Nonetheless, the forthright responses are refreshing without the more timid market speak than might otherwise have been the case.
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