Oracle in September prepped the industry for a tectonic market shift when it unveiled plans to acquire Siebel Systems for $5.85 billion. The deal, which is expected to close in the first quarter of 2006, will bring 4,000 customer companies to Oracle, making it the world's largest CRM vendor. While customers stand to benefit from the product line synergies and Oracle's financial strength, questions abound: What steps should current Siebel customers take to prepare? What are the risks?
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