I've been very happy with Percona's responsiveness when I needed support, said Taylor Weibley, Operations Manager at 37signals (http://37signals.com/), the company behind the popular Basecamp online collaboration software and two best-selling books on agile business models. I recently got Percona's support staff on the phone in less than three minutes. That immediate responsiveness is key to keeping us online.
Flat fee support for MySQL does away with per-server and per-CPU pricing.
The MySQL experts at Percona are changing the way pricing is being done for MySQL support; offering a flat annual fee for enterprise level support instead of per-server or per-CPU. The support will cover unlimited database servers for a flat annual fee to help companies reduce support costs.