Oracle Deletes Chris Warticki's Blog

Wednesday Feb 17th 2010 by DatabaseJournal.com Staff
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Does reeling in blogger improve Oracle support or shut down lines of communication?

The Oracle Support Blog managed by 10 year Oracle Supporter Chris Warticki was recently deleted; even if it did have a nice following. But why wouldn’t it if someone from inside Oracle Support was giving free advice?

But it seems Chris Warticki has angered Oracle with negative postings like "If MOS (My Oracle Support) is down, then what?" and giving readers an area to voice their opinion. But can we blame Oracle if they don’t want an employee to be posting stuff that acknowledges or hints at My Oracle Support as being unreliable and unavailable? And why would Oracle want to give support away for free when a large part of their business is support contracts.

Yet stopping the blog is only going to draw attention and not make problems go away. Many believe that it could be in Oracle’s best interest to have someone reliable reaching out and keep communication lines open for up-front criticism and develop and improve what Oracle boasts about, providing excellent customer support.

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